The Platform Rescue Mission
Stabilization for systems under strain. We diagnose root causes, resolve critical issues, and restore operational confidence.
What It Is
A focused, 2-4 month engagement to stabilize a platform under pressure. We embed with your team to diagnose the root causes of instability, performance bottlenecks, or runaway technical debt, then lead the effort to implement critical fixes and restore confidence in your most vital technical asset.
This Service is For You If
- Your core platform is experiencing frequent outages, performance degradation, or data integrity issues that are impacting customers and revenue.
- Your engineering team is trapped in a cycle of firefighting, unable to ship new features because they are constantly fixing production issues.
- A previous architectural approach has proven to be a dead end, and you need an expert to architect and lead a strategic course correction.
- A key technical leader has departed, leaving a critical knowledge gap and a system no one fully understands.
Key Outcomes & Deliverables
- Immediate Stabilization: A rapid reduction in production incidents and a clear plan to resolve the most critical sources of system failure.
- Performance Breakthrough: Identification and resolution of key bottlenecks, leading to measurable improvements in response times and system throughput.
- Debt Remediation Plan: A prioritized backlog of technical debt, framed by business impact, so your team can systematically improve the codebase over time.
- Team Empowerment: We don’t just fix the code; we mentor your team on best practices for observability, debugging, and building resilient systems, leaving them more capable than we found them.
- Restored Business Confidence: You will have a stable platform that can be relied upon, allowing the business to focus once again on growth instead of crisis management.
Our Process
Triage & Diagnose
We embed with your team, instrument your systems, and perform a rapid, forensic analysis to identify the 2-3 most critical issues. We deliver an initial Triage Report and Action Plan.
Stabilize & Remediate
We lead the implementation of the most critical fixes, pairing with your engineers to solve the toughest problems and transfer knowledge directly.
Harden & Handover
We implement improved monitoring and alerting, document the changes made, and create a forward-looking roadmap for your team to continue improving system health.